AMS Support Manager at Panasonic Asia Pacific Pte Ltd Hide Job Information

Job FunctionInformation Technology
Reference Number001/446
Advertised18 days ago
Experience Required10 to 20 years
Minimum QualificationBachelor
Job description

• Provide, improve and enhance stability of IT platform to business operation by gradually reducing tickets through root caused analysis and permanent fixed. • Monitor Application service level compliance, help in reducing risks and defining mitigation plans, and assist in resolving issues when required. Drive for operational excellence. • Ensure support plans are defined for all projects and appropriate support staffing plans are included in project funding • Participate in the planning and coordination of releases to production, conduct regression testing • Ensure appropriate design and architecture for process, functional, and technical integration points and cross-application components • Control financial management to meet budget plan. • Provide team with coaching, training and development opportunities • Adhere to compliance policies and enforce operation procedure (SOX, ISM)

Job Requirements

• Bachelors Degree in Computer Sciences/Systems or related • At least 10 years experience in SAP and exhibit proven application management delivery experience or consulting experience • Ability to manage stressful situations and focus on the desired outcome • Willing to work flexible hours when needed to support system • Proven people management skills, adaptive coaching style and the ability to work hands-on with teams in an advisor role • Must be a team player and able to work collaboratively with and through others • Excellent communication skills, both written and verbal • Travel is required, during the transition phase from project to support

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