Senior Manager (Oracle Service Delivery) at Panasonic Asia Pacific Pte Ltd Show Job Information

Job FunctionInformation Technology
Reference Number001/72
Advertised4 years ago
Experience Required8 to 10 years
Minimum QualificationBachelor
Job description

• Lead and manage the Oracle EBS support team, setup and monitor operation procedure, ensure system quality.

• Manage any services/components related to Oracle EBS service and vendors, measurable through customer service satisfaction KPI annually

• Accountable to group entities on service level status, IT deliveries, and understand business direction.

• Continually seeks opportunities to increase service quality and deepen end-users relationships

• Responses and acts on issues escalated from end-user’s management

• Manages service contract with customer, team P&L and annual budgeting, maintaining costs competitiveness to group entities

• Enforce standard policies and operation procedure for compliance (SOX, ISM, etc)

Job Requirements

• Minimum Bachelor Degree in Computer Science / Information Technology or related fields

• At least 8 - 10 years of experience in IT support and management, with 5 years of experience in Oracle EBS.

• Experienced in people management

• Excellent verbal and written communication skills

• Able to work in an internationally diverse organization with different cultures

• Occasional traveling required.

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