Job FunctionInformation Technology
Reference Number003/314
Advertised4 months ago
Experience Required2 to 5 years
Minimum QualificationGraduate Diploma
Job descriptionResponsible for monitoring, and participating in the day-to-day management and operations of the internal and external IT infrastructures and technical support service as part of the IT Support Team.
- Responsible to participate and handle IT infrastructure projects
- Provide IT support and troubleshooting of email system (0365 outlook),AD, internet, intranet, networking (CISCO and Juniper), VPN, firewall, wireless access, PC, printers,
- Microsoft office, windows, VDI, file servers and end points control * Handle the IT purchases, installations and tracking of IT assets
- Ensure IT operational procedures & supporting documentation is updated.
- Provide office automation application initiatives i.e. 0365 cloud, Workflow, SharePoint etc.
- Provide daily helpdesk support ( Desktop Support, Onsite Support, Phone Support)
- Door Access control
- Email Access ( Submit request for any email account amendment )
- File Server Access Right Control
- ePortal Account Management - Safeboot Account management
- Setup and Deploy new PC and Laptop
- Mobile Push Mail Support
- Warp-AP/Cisco Anyconnect Support
- Arrange Backup Tape Courier services
- Critical Server Health Check - Screen Saver Update - Sharepoint portal Corporate New Update
- Support the design and implementation of infrastructure solutions that adhere to current architecture standards
- Support technical system analysis to determine the extent to which solutions perform as required, to ensure that future solutions meet anticipated demand
- Support the implementation of agreed infrastructure change requests and maintenance routines
- Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
Job Requirements
- Diploma or Degree in Information Technology
- Minimum 2 years of working experiences in infrastructure support.
- Good knowledge of PC support, troubleshooting and repair
- Must be proficient in setting up Wintel servers and maintenance (Physical and Virtual Servers).
- Good understanding of network, email and backup (Veam) support.
- Knowledge with software development is an advantage.
Apply for System Engineer
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