Responsible for monitoring, and participating in the day-to-day management and operations of the internal and external IT infrastructures and technical support service as part of the IT Support Team.

• Responsible to participate and handle IT infrastructure projects
• Provide IT support and troubleshooting of email system (0365 outlook),AD, internet, intranet, networking (CISCO and Juniper), VPN, firewall, wireless access, PC, printers,
• Microsoft office, windows, VDI, file servers and end points control * Handle the IT purchases, installations and tracking of IT assets
• Ensure IT operational procedures & supporting documentation is updated.
• Provide office automation application initiatives i.e. 0365 cloud, Workflow, SharePoint etc.
• Provide daily helpdesk support ( Desktop Support, Onsite Support, Phone Support)
• Door Access control
• Email Access ( Submit request for any email account amendment )
• File Server Access Right Control
• ePortal Account Management - Safeboot Account management
• Setup and Deploy new PC and Laptop
• Mobile Push Mail Support
• Warp-AP/Cisco Anyconnect Support
• Arrange Backup Tape Courier services
• Critical Server Health Check - Screen Saver Update - Sharepoint portal Corporate New Update
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards
• Support technical system analysis to determine the extent to which solutions perform as required, to ensure that future solutions meet anticipated demand
• Support the implementation of agreed infrastructure change requests and maintenance routines
• Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage

• Diploma or Degree in Information Technology
• Minimum 2 years of working experiences in infrastructure support.
• Good knowledge of PC support, troubleshooting and repair
• Must be proficient in setting up Wintel servers and maintenance (Physical and Virtual Servers).
• Good understanding of network, email and backup (Veam) support.
• Knowledge with software development is an advantage.