Customer Service Specialist (Technical) at Panasonic Factory Solutions Asia Pacific Hide Job Information

Job FunctionOthers
Reference Number003/210
Advertisedone month ago
Experience Required1 to 10 years
Minimum QualificationDiploma (Polytechnic)
Job description
  • Plan and carry out installation and commissioning of process automation equipment at customers' place including conducting risk assessment, dismantling and/or assembling the equipment and putting it through functional tests with the designer

  • Perform diagnostic tests to monitor machine performance and conduct maintenance and modifications for equipment including cleaning and lubrication, parts replacements and upgrading of equipment hardware and software

  • Provide services to customers to troubleshoot, assess damages, repair and service the equipment and conduct equipment overhaul.

  • Assist the leader to carry out and participate in projects, meetings and discussions to improve equipment quality and address customers' issues

  • Conduct training to customers to ensure that their operational staff are adequately trained and informed in the operation and maintenance of our equipment.

  • Carry out regular customers' visits to provide an analysis on the equipment' quality performance and advise on further quality enhancements

  • Coordinate with customers to carry out quality enhancement modifications and preventive countermeasures on equipment

  • Maintain a database of technical information on equipment and solutions along with the latest updates obtained from head office

Job Requirements
  • Diploma in Mechanical, Electrical, Electronics or Mechatronics
  • Knowledge on Surface Mount or Fine Device technology and processes is preferred
  • Able to travel overseas frequently and on short notice upon request

  • Possess strong analytical skills

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There have been recent incidents of individuals falsely claiming that they recruit on behalf of Panasonic. These individuals typically transfer of money from applicants purportedly for payment of work permits, insurance and expenses.Please note that Panasonic and our appointed recruitment agents do not ask for payments at any point in the recruitment process. We recommend you do not respond to such offers and refrain from disclosing your personal or financial particulars to anyone you do not know. You are also advised to file a police report at your local police station if you suspect that you have received any fraudulent offer. For more information about job opportunities with Panasonic, you can contact us via email at careers@sg.panasonic.com if you have any queries