CS Solution manager and SCM Key Project manager at Panasonic Asia Pacific Pte Ltd Hide Job Information

Job FunctionInformation Technology
Reference Number001/683
Advertisedone month ago
Experience Required7 to 15 years
Minimum QualificationBachelor
Job description

As Customer Service Solution manager, and SCM Key Project manager, to lead the team to provide IT solution for regional CS operation, and manager key SCM project including CS and PSI areas to ensure successful projects delivery.

IT Solution for Regional CS Operation: lead the team to enhance system to cater for business needs, at the same time ensure system design and enhancement quality: 1. Understand the requirements from customer and formulate scalable solutions. 2. Design system architecture and system road map, and lead the team to achieve the system upgrade and rollout. 3. Manage IT service delivery with quality.

Project Management for SCM Key Projects: 1.Take up project manager roles for Key SCM projects: - PSSAP CS Dynamic365 project - SMAP AX Upgrade - PSI Global One system rollout (Rapid Response) for Air-con Business 2. As project managers, workout total project plan, monitor and update project status and progress, identify project risk and workout counter measures with project team and stake holders, to ensure total project delivery base on scope, schedule and budget.

Job Requirements
  1. Excellent experience in Microsoft Dynamics CRM development, configuration & customization. (More than 5 years working experience as team leader)
  2. More than 5 years’ experience in MSCRM Product, Functional with in-depth Knowledge.
  3. Hands-on experience on MS CRM Solution project Implementation.
  4. More than 5 years’ solution consulting and project management experience.
  5. More than 5 years’ project manager experience for mid-sized and above projects.
  6. Team work, able to work with team members with multi-cultural, both on site and off shore in the region.
  7. Multi-Tasking, ability to Track & Prioritize the customer requirement and team member activities.
  8. verbal and written communication skills, able to communicate with both customer management, and working level, communicate with internal team both onsite and off shore, communicate with other department within IT company.
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