Solution Specialist at Panasonic Factory Solutions Asia Pacific Show Job Information

Job FunctionSoftware & Iot
Reference Number003/229
Advertised3 months ago
Experience Required2 to 10 years
Minimum QualificationDiploma (Polytechnic)
Job description
  1. Respond to customer queries in a timely and accurate way, via phone, email or chat.
  2. Analyze logs and report product malfunctions to next level.
  3. Follow up with customers to ensure their issues are resolved.
  4. Prepare demonstrations and present proposals based on customers' requirements
  5. Carry out training, system integration, testing and implementation for enhancements and change requests for customers
  6. Carry out assigned jobs, ad-hoc duties and/or projects.
  7. Maintain workplace 5S and comply to ISO 9001, 14001 and company policies.
  8. Participate in company activities and carry out assigned roles in committees.
Job Requirements
  1. Diploma in any Information Technology or equivalent with at least 2 years of relevant experience in customer support.
  2. Knowledge and experience in windows, Linux server environment. Good to have: Virtualization knowledge
  3. Customer oriented with excellent interpersonal skills, quick learner and good team player.
  4. Must be willing to travel and work overseas for long duration.
  5. Must be willing to standby for support service after office hours
  6. Must be willing to priorities and meet tight dateline
  7. Possess strong analytical and problem solving skills
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There have been recent incidents of individuals falsely claiming that they recruit on behalf of Panasonic. These individuals typically transfer of money from applicants purportedly for payment of work permits, insurance and expenses.Please note that Panasonic and our appointed recruitment agents do not ask for payments at any point in the recruitment process. We recommend you do not respond to such offers and refrain from disclosing your personal or financial particulars to anyone you do not know. You are also advised to file a police report at your local police station if you suspect that you have received any fraudulent offer. For more information about job opportunities with Panasonic, you can contact us via email at careers@sg.panasonic.com if you have any queries