Executive at Panasonic System Solutions Asia Pacific Hide Job Information

Job FunctionCustomer Service
Reference Number006/76
Advertisedone month ago
Experience Required3 to 5 years
Minimum QualificationBachelor
Job description

Service Executive Job Duties • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out • Displays extensive working knowledge of industry standards and practices, including product details and company services offered • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally • Assists with or performs administrative tasks • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency • Resolves service desk problems and improves current service desk methods to increase productivity and customer service • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Job Requirements

Service Executive Skills and Qualifications • Previous Service Experience, Familiar with Microsoft Office Excel, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration

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There have been recent incidents of individuals falsely claiming that they recruit on behalf of Panasonic. These individuals typically transfer of money from applicants purportedly for payment of work permits, insurance and expenses.Please note that Panasonic and our appointed recruitment agents do not ask for payments at any point in the recruitment process. We recommend you do not respond to such offers and refrain from disclosing your personal or financial particulars to anyone you do not know. You are also advised to file a police report at your local police station if you suspect that you have received any fraudulent offer. For more information about job opportunities with Panasonic, you can contact us via email at careers@sg.panasonic.com if you have any queries